Award Recognizes Technology That Benefits Teleservices Industry
DULUTH, GA - September 14, 2010 - The Global Consulting Services Compliance practice group of CompliancePoint, a leading provider of consulting, audit and training services, received the 2010 Technovation Award at the American Teleservices Association (ATA) annual conference and expo. The award recognizes innovation and cultivates a focus on new product development in the teleservices industry.
The award was presented to Ken Sponsler, Vice President and General Manager of CompliancePoint's Global Consulting Services Compliance practice group at a gala awards dinner during the 2010 ATA conference and expo held this week in Orlando.
CompliancePoint won for its Compliance Call Data Audit, a service that verifies that all outbound calls made by telemarketers are compliant with all relevant state and federal Do Not Call and wireless laws. This service performs a post-call data analysis to determine if calls were made in compliance with call abandonment rates, established business relationship rules, calling time restrictions, and dial attempt policies. CompliancePoint consultants work directly with the call center to resolve any issues and to see that corrective actions are implemented to prevent future occurrences. The data analysis engine is fully customizable to reflect relevant state and/or federal rules as well as any client rules, and is capable of analyzing millions of rows of calling data in just minutes.
The fourteen applicants for the Technovation award were required to submit a written description of the service along with client references. They were also required to present a demonstration or overview of the service. All applicants for the award were evaluated by a panel of seven judges from the teleservices industry.
"We are truly honored to be recognized by our peers for our Compliance Call Data Audit service," says Sponsler. "This service provides high value to our clients by auditing call data at the time of the dial to determine if any errors were made. Our service helped one of our clients reduce their call compliance errors by 99% compared to the previous year, and helped them avoid potential fines that could have been millions of dollars."
Sponsler continues, "Our post-call data analysis service is very affordable and provides our telemarketing clients with full documentation that enables them to demonstrate their due diligence and potentially help them should they face a regulatory investigation."
Members of the Global Consulting Services Compliance practice group at CompliancePoint hold the Certified Information Privacy Professional (CIPP) designation award by the International Association of Privacy Professionals, the world's largest association of privacy professionals. Practice group members also hold the certified auditor designation from the Self-Regulatory Organization of the American Teleservices Association.