Jennifer Smith

As Senior Manager, Regulatory and Technical Consulting with CompliancePoint Litigation Support Services (LSS), Jennifer Smith has over 21 years of contact center experience including in software development, data analysis, and federal and state consumer contact compliance.

During her years in the contact center industry, Jennifer gained extensive experience with software development specific to contact centers including agent interfaces, dialers, and soundboard technologies. Using her software development experience, consumer contact compliance knowledge, and data analysis expertise, Jennifer designed a dialing system to greatly mitigate risk associated with using an ATDS.

Jennifer’s expertise with data and databases spans her own designs as well as existing databases such as Oracle, MS SQL, and MySQL. With a goal of designing compliance directly into her software systems, Jennifer and her team designed and implemented software systems to adhere to client, federal, and state consumer contact compliance regulations.

As a member of CompliancePoint’s LSS team, Jennifer analyzes datasets containing millions of rows of calling data, cross checking numerous sources to find similarities and discrepancies in data, analyzing the wireless status of phone numbers, analyzing call dispositions, utilizing deposition and declaration material in conjunction with analyzing source data. She holds the certifications CIPP/US from the IAPP and CECP from PACE.