The Importance of Do Not Call Safe Harbor

Sometimes, even when businesses think they are doing everything they are supposed to be doing to comply, mistakes happen, like calling someone when you are not supposed to. The Do Not Call Registry, established by the Federal Trade Commission (“FTC”), allows consumers to opt out of receiving unsolicited telemarketing calls. The Do Not Call (“DNC”) Safe Harbor is a provision within the FTC’s Telemarketing Sales Rule (“TSR”) that offers businesses some protection from accidental do not call violations. While the DNC Safe Harbor does not excuse known non-compliance, it does provide a structured framework for businesses to follow and correct inadvertent mistakes.

How Can My Business Meet Do Not Call Safe Harbor Requirements?

According to the FTC, a seller or telemarketer can claim safe harbor under the TSR if they can demonstrate that they meet the following requirements:

  • Maintain written policies and procedures for complying with DNC rules (for example, a DNC policy)
  • Train personnel on these policies and procedures
  • Maintain an internal list of phone numbers of individuals who have requested not to be called
  • Utilize a process to prevent solicitations to any phone numbers on DNC lists and maintain records of that
  • Monitor and enforce compliance with these DNC procedures

Should a situation arise with a regulator, a business must be able to prove that even with the above items in place as part of their telemarketing compliance, the call was a result of an unintentional error.

Why is this Important for My Business?

  • Legal Protection– adhering to the DNC Safe Harbor requirements can shield businesses from significant fines and legal repercussions.
    •  It offers a safety net for businesses that make genuine efforts to comply with the rules.
  • Consumer Trust– respecting consumers’ preferences and general privacy choices enhances trust and reputation (such as honoring a request not to be contacted by a business).
    • When consumers know that a business respects their wishes, they are more likely to engage with that business in a positive manner.
  • Regulatory Compliance- compliance with the DNC Safe Harbor provisions demonstrates a commitment to following the law and ethical business practices.
    • It helps businesses navigate the complex world of telemarketing regulations more effectively.

In today’s regulatory landscape, adhering to the Do Not Call Safe Harbor is not just a good business practice, it is a legal requirement that safeguards your business in the event an error inadvertently occurs. By maintaining compliance with these provisions, businesses can navigate the intricacies of telemarketing regulations while fostering positive relationships with customers. Should you have any questions about your business’s DNC Safe Harbor status or are looking to become DNC Safe Harbor compliant, please contact us at

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