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Why Notifying Consumers that the “Call May be Monitored” is Critical to Your Organization

By Mackenzie Frerich

“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before.  Some of us…

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What, A TCPA Violation? But it was only an email!!!

By Kevin Mayfield

Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…

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Will Hackers Hold You Hostage?

By David Greenwell

Ever get the sinking feeling that something has just gone horribly wrong? That innocuous pop-up screen informs you that all…

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Why We Like CECP

By Steve Gniadek

“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…

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3 Million Consumer Complaints

By Paul Gipson

The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…

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“Well, what about you?” – Why B2B Marketers ask it

By Kevin Mayfield

As mentioned in a previous blog post, the Federal Trade Commission (FTC) recently amended its Telemarketing Sales Rule (TSR), clarifying…

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Are You Addressing Critical Compliance Procedures?

By Matt Dumiak

Wow, the last three years of TCPA news seems like a blur. Everywhere I turn clients are asking about the…

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Is Safe Harbor Realistic?

By Mackenzie Frerich

Perfection – a fairly unrealistic, difficult, if not impossible, goal to set for yourself. Sellers and telemarketers may not be…

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Should We “Hang Up” on Debt Collection Calls?

By Mackenzie Frerich

By now, most of us are already aware that the FCC’s July Declaratory Ruling expanded the definition of an Automatic…

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Really, Where Are They Now?

By Paul Gipson

Today, companies often wonder how to accurately determine where their customers and prospects are located as the location of an…

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