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Ever get the sinking feeling that something has just gone horribly wrong? That innocuous pop-up screen informs you that all…
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“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…
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The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…
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As mentioned in a previous blog post, the Federal Trade Commission (FTC) recently amended its Telemarketing Sales Rule (TSR), clarifying…
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Wow, the last three years of TCPA news seems like a blur. Everywhere I turn clients are asking about the…
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Perfection – a fairly unrealistic, difficult, if not impossible, goal to set for yourself. Sellers and telemarketers may not be…
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By now, most of us are already aware that the FCC’s July Declaratory Ruling expanded the definition of an Automatic…
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Today, companies often wonder how to accurately determine where their customers and prospects are located as the location of an…
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In the movie The Wizard of Oz, we were instructed to “pay no attention to that man behind the curtain!”…
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It’s been over a year since many of the Canadian Anti-Spam Legislation (CASL) provisions regarding the sending of Commercial Electronic…
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