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TCPA News: “Are You Going to Buy this Stuff or What?”

November 15, 2016

Have you ever been behind someone in line in a department or grocery store and they finally make their way…

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Compliance? We’ve got it covered!!

October 31, 2016

When it comes to corporate compliance initiatives, having executive and management support is a necessity. Our customer engagement consultants have…

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Text Messages: Concussions Aren’t the Only Problem for NFL Teams

August 23, 2016

Most organizations reaching out to their customers’ cell phones via text message or phone call with an ATDS are not…

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Professional Plaintiffs are Lurking Around Every Corner

July 20, 2016

With the FCC’s Telephone Consumer Protection Act (TCPA) allowing for a private right of action by consumers, it’s created a…

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Inflation Hits FTC Penalty Amounts

July 12, 2016

What is the penalty increase? As a result of inflation, the Federal Trade Commission (FTC) has finalized amendments that will…

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To Collect, or Not to Collect?

June 23, 2016

Recently, a debt collection company agreed to pay $18 million to end a TCPA class action settlement in a California…

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FCC Issues NPRM Despite Recent TCPA Changes

May 18, 2016

On May 6, 2016, the FCC released a Notice of Proposed Rulemaking (NPRM) regarding the Telephone Consumer Protection Act (TCPA).…

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A Text Message is Considered a Call… Until it’s Not

May 12, 2016

By now, most of you reading this already know that the FCC’s TCPA treats text messages just like calls. Therefore,…

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Why Notifying Consumers that the “Call May be Monitored” is Critical to Your Organization

April 19, 2016

“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before.  Some of us…

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What, A TCPA Violation? But it was only an email!!!

April 5, 2016

Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…

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