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Why We Like CECP

March 21, 2016

“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…

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3 Million Consumer Complaints

March 17, 2016

The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…

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“Well, what about you?” – Why B2B Marketers ask it

March 14, 2016

As mentioned in a previous blog post, the Federal Trade Commission (FTC) recently amended its Telemarketing Sales Rule (TSR), clarifying…

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Are You Addressing Critical Compliance Procedures?

February 2, 2016

Wow, the last three years of TCPA news seems like a blur. Everywhere I turn clients are asking about the…

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Is Safe Harbor Realistic?

January 25, 2016

Perfection – a fairly unrealistic, difficult, if not impossible, goal to set for yourself. Sellers and telemarketers may not be…

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Should We “Hang Up” on Debt Collection Calls?

November 18, 2015

By now, most of us are already aware that the FCC’s July Declaratory Ruling expanded the definition of an Automatic…

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Really, Where Are They Now?

October 19, 2015

Today, companies often wonder how to accurately determine where their customers and prospects are located as the location of an…

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Lions, and Tigers, and CALL DATA…Oh My!

September 28, 2015

In the movie The Wizard of Oz, we were instructed to “pay no attention to that man behind the curtain!”…

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Revisiting CASL: Why It’s Still Important

September 15, 2015

It’s been over a year since many of the Canadian Anti-Spam Legislation (CASL) provisions regarding the sending of Commercial Electronic…

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Text Messaging Do’s and Don’ts: 5 Ways to Keep Mobile Marketing Compliant

September 10, 2015

If you’re reading this, you’re most likely somehow connected to the world of direct marketing and have certainly heard all…

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