Marketing Compliance
Most organizations reaching out to their customers’ cell phones via text message or phone call with an ATDS are not…
With the FCC’s Telephone Consumer Protection Act (TCPA) allowing for a private right of action by consumers, it’s created a…
What is the penalty increase? As a result of inflation, the Federal Trade Commission (FTC) has finalized amendments that will…
Recently, a debt collection company agreed to pay $18 million to end a TCPA class action settlement in a California…
On May 6, 2016, the FCC released a Notice of Proposed Rulemaking (NPRM) regarding the Telephone Consumer Protection Act (TCPA).…
By now, most of you reading this already know that the FCC’s TCPA treats text messages just like calls. Therefore,…
“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before. Some of us…
Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…
“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…
The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…
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