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Disaster Recovery – What would you do?

The recent weather event, Hurricane Florence, that rocked the Carolinas underscored the need for many businesses to evaluate their disaster…

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Mitigate Risk by Providing Call Monitoring Disclosure on All Calls

It is now highly recommended that a call monitoring disclosure be provided on all inbound and outbound calls that may…

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What To Do About A Lost Wallet – Before and After

Losing your wallet can be scary and unsettling. Recently I lost my wallet along with cash, credit cards, driver’s license…

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South Carolina Caller ID & Scripting Changes

On May 18, 2018, South Carolina passed a new bill, effective immediately, that changes the state’s rules regarding caller identification…

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GDPR & IKEA

How does the GDPR compare to IKEA? Well they’re both European for starters, and while IKEA is #trendy, GDPR is…

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Is CASL Still Relevant?

Updates Regarding CASL’s Private Right of Action Provision The Canadian Anti-Spam Legislation (CASL) is a series of regulations that are…

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Is The Text Message Campaign Information, Solicitous Or Dual-Purpose?

The Difference between Informational, Solicitous and Dual-Purpose Text Messages By this point, you may already be aware of the risks…

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Is Skip Tracing a TCPA Issue?

Understanding the Risks of Skip Tracing Serving as an expert witness in numerous Telephone Consumer Protection Act (TCPA) class action…

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Text Message Compliance: Of Course I Can Text Him….

The Most Common Misperception of Text Message Compliance “Of course I can text him, I have his consent.” There are…

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The Call Monitoring Disclosure: Who Cares?

Understanding the Call Monitoring Disclosure Requirement “This call may be monitored or recorded for quality assurance purposes.” As we’ve mentioned…

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