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What is the penalty increase? As a result of inflation, the Federal Trade Commission (FTC) has finalized amendments that will…
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Recently, a debt collection company agreed to pay $18 million to end a TCPA class action settlement in a California…
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As discussed in my previous blog post, Ransomware is a nasty bugger and can cause irreparable harm to individual systems…
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It’s that time of year again… time for the PCI Council to flip the industry on its head and create…
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On May 6, 2016, the FCC released a Notice of Proposed Rulemaking (NPRM) regarding the Telephone Consumer Protection Act (TCPA).…
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By now, most of you reading this already know that the FCC’s TCPA treats text messages just like calls. Therefore,…
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“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before. Some of us…
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Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…
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Ever get the sinking feeling that something has just gone horribly wrong? That innocuous pop-up screen informs you that all…
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“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…
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