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What is the penalty increase? As a result of inflation, the Federal Trade Commission (FTC) has finalized amendments that will…
Recently, a debt collection company agreed to pay $18 million to end a TCPA class action settlement in a California…
As discussed in my previous blog post, Ransomware is a nasty bugger and can cause irreparable harm to individual systems…
It’s that time of year again… time for the PCI Council to flip the industry on its head and create…
On May 6, 2016, the FCC released a Notice of Proposed Rulemaking (NPRM) regarding the Telephone Consumer Protection Act (TCPA).…
By now, most of you reading this already know that the FCC’s TCPA treats text messages just like calls. Therefore,…
“This call may be monitored for quality assurance and training purposes.” We’ve all heard this disclosure before. Some of us…
Quite often, marketers view the CAN-SPAM email rules in the U.S. as an “opt out” only environment. The common thought…
Ever get the sinking feeling that something has just gone horribly wrong? That innocuous pop-up screen informs you that all…
“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…
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