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Is Skip Tracing a TCPA Issue?

By Ken Sponsler

Understanding the Risks of Skip Tracing Serving as an expert witness in numerous Telephone Consumer Protection Act (TCPA) class action…

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What Cyber Security Risk Concerns You Most?

By Gates Marshall

The Top 5 Areas of Cyber Security Risk When it comes to effective cyber security risk management, knowing what can…

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Text Message Compliance: Of Course I Can Text Him….

By Kevin Mayfield

The Most Common Misperception of Text Message Compliance “Of course I can text him, I have his consent.” There are…

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The Call Monitoring Disclosure: Who Cares?

By Paul Gipson

Understanding the Call Monitoring Disclosure Requirement “This call may be monitored or recorded for quality assurance purposes.” As we’ve mentioned…

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Regulators Get Data Savvy

By Matt Dumiak

Max Levchin, a PayPal co-founder, said “The world is now awash with data and we can see consumers in a…

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FTC Update: Is Avatar Technology Considered Live Calls or Prerecorded Messages?

By Mackenzie Frerich

In a recent decision, the Federal Trade Commission (FTC) revoked its previous opinion regarding the use of “avatar” technology, sometimes…

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TCPA News: “Are You Going to Buy this Stuff or What?”

By Kevin Mayfield

Have you ever been behind someone in line in a department or grocery store and they finally make their way…

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Compliance? We’ve got it covered!!

By Steve Gniadek

When it comes to corporate compliance initiatives, having executive and management support is a necessity. Our customer engagement consultants have…

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Text Messages: Concussions Aren’t the Only Problem for NFL Teams

By Matt Dumiak

Most organizations reaching out to their customers’ cell phones via text message or phone call with an ATDS are not…

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Does Anybody Really Know Who’s On The Network?

By David Greenwell

There is a great song by Chicago called “Does Anybody Really Know What Time It Is?” which I think of…

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