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Why We Like CECP

By Steve Gniadek

“Do you know of any other compliance certifications that would touch on areas of contact center compliance? I work on…

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3 Million Consumer Complaints

By Paul Gipson

The Consumer Sentinel Network Data Book (“CSN”), amongst other things, stores consumer complaints filed to the Federal Trade Commission (FTC).…

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“Well, what about you?” – Why B2B Marketers ask it

By Kevin Mayfield

As mentioned in a previous blog post, the Federal Trade Commission (FTC) recently amended its Telemarketing Sales Rule (TSR), clarifying…

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Are You Addressing Critical Compliance Procedures?

By Matt Dumiak

Wow, the last three years of TCPA news seems like a blur. Everywhere I turn clients are asking about the…

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Is Safe Harbor Realistic?

By Mackenzie Frerich

Perfection – a fairly unrealistic, difficult, if not impossible, goal to set for yourself. Sellers and telemarketers may not be…

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Should We “Hang Up” on Debt Collection Calls?

By Mackenzie Frerich

By now, most of us are already aware that the FCC’s July Declaratory Ruling expanded the definition of an Automatic…

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Really, Where Are They Now?

By Paul Gipson

Today, companies often wonder how to accurately determine where their customers and prospects are located as the location of an…

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Lions, and Tigers, and CALL DATA…Oh My!

By Kevin Mayfield

In the movie The Wizard of Oz, we were instructed to “pay no attention to that man behind the curtain!”…

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Revisiting CASL: Why It’s Still Important

By Matt Dumiak

It’s been over a year since many of the Canadian Anti-Spam Legislation (CASL) provisions regarding the sending of Commercial Electronic…

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Text Messaging Do’s and Don’ts: 5 Ways to Keep Mobile Marketing Compliant

By Mackenzie Frerich

If you’re reading this, you’re most likely somehow connected to the world of direct marketing and have certainly heard all…

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